Refund policy

Product
You don't like the product or it doesn't fit and you want to return it?

AReturn is possible within 14 days after receive. For certain products, like customized wetsuits or fins, return is not possible. Find out more in our Terms and policies (Allgemeine Geschäftsbedingungen).
Please follow these instructions:
  • Tell us about your return via E-Mail info@freedivingshop.ch
  • Return article complete and with original packaging
  • enclose a copy of the order confirmation, delivery note or invoice
  • Return shipment at own expense, return on site possible on request

Please let us know the reason for your return so that we can improve our service for the future.

A return will only be accepted if the item is returned undamaged, unused, complete and with the original packaging. Should the goods show signs of use or damage when returned, we reserve the right to claim for compensation.

Events
Regarding cancellation or withdrawal of events (events, courses, workshops and trips) please note the information in the announcement and in our terms and conditions (Allgemeine Geschäftsbedingungen bzw. Allgemeine Vertrags- und Reisebestimmungen).

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